We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, undamaged, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your order is still within the 30-day return period, you can contact us at service@bearscome.com. If your return is accepted, we will email you with a return address and the relevant return instructions. Requests for items that have not been returned will not be accepted. If you have any questions about returns, you can contact us at service@bearscome.com.

You can always contact us for any return question at service@bearscome.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns items purchased with gift cards.

If you are in either of these situations and must refund, you will need to ship the item back to the place of origin, and you will be responsible for shipping and customs duties.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time (3-7 business day)for your bank or credit card company to process and post the refund too.